Terms & Conditions　予約規約・キャンセルポリシー

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Terms & Conditions for Myoko House 

THE FOLLOWING IS Ts&Cs FOR MYOKO HOUSE ONLY (Myoko Apartments Ts&Cs are very different. Click here to go to Myoko Apartments)

As we are in a local neighbourhood, Myoko House is not suitable for those wishing to party until late. Myoko House is not suitable for children under 4 years of age. 

INCLUSIONS (please read carefully):

THE FOLLOWING IS RELEVANT TO BOOKINGS MADE FOR DECEMBER THROUGH MARCH ONLY:

All bookings include free daily breakfast and free transfers as detailed below.

All Myoko House guests have free parking directly in front of the property. We strongly advise that guests hiring a car do so from Nagano rather than Tokyo. This will ensure you avoid hidden costs of not having winter tyres included and that your insurance covers snow conditions.

For those who won’t be driving, we provide free pick-up and drop-off to/from Myoko Kogen Station at the beginning and end of your stay (strictly no earlier than 3 pm on the day of check-in and no later than 10:30 am on the day of check out), and free transfers to one of the four main resorts each morning (Akakura Kanko, Akakura Onsen, Ikenotaira, Suginohara), if required (at scheduled times after breakfast) and free pick-up at a scheduled time in the afternoon. There is a bus stop 350 metres up the street for access to other resorts and the above resorts outside scheduled pick-up times. We will drive guests to Akakura Onsen or Shin-Akakura for dinner and they can make their own way home at the end of the night.

With regards to arrival time, when guests require pickup from Myoko Kogen Station, we simply ask that they let us know an arrival time on the day via WhatsApp: +817044039103. It typically works best if guests message us when they board the train from Nagano Station to Myoko Kogen Station. That way, we are assured of an exact arrival time and that we have enough time to get there rather than be tied up with other guests. Pick-ups from the station are available only from 3pm until 8pm.

All guests please note; on days of particularly heavy snow, the train from Nagano may run only as far as Kurohime Station. We are unable to do pick-ups or drop-offs from/to Kurohime. When this is the case, a taxi to or from Kurohime will probably be your best option.

Alternatively, if you’re planning on travelling onboard the Nagano Snow Shuttle from Narita/Haneda/Tokyo, we can pick you up from the drop-off point earlier than 3 but please note, check-in time is 3pm and your room may not be ready. 

PRICES

All prices will be quoted in Japanese Yen and include consumption tax. 

BOOKINGS
A 20% deposit of the total booking is required in order to secure the booking. Your requested booking is not confirmed until the deposit has been paid.  This is unless the booking is made within 90 days of your stay, in which case, full payment is required to secure the booking. Full payment is required up to 90 days prior to arrival (Japanese ¥ only). Please note that all bank fees are your responsibility. Credit card payment incurs a 3.6% fee. Please contact us if you would like to reduce fees and pay via Wise. 

CANCELLATION POLICY
Your 20% deposit payment is non-refundable, however, as life often gets in the way, we understand that plans may change for reasons beyond your control. As such, your deposit payment may be applied to a future booking, if you wish. 

Cancellations within 90 days will incur a 100% cancellation fee.

Please contact us at hello@myokhouse.com with any questions.